Shipping policy

Return & Replacement Policy

We carefully inspect and pack every order before dispatch. Returns or replacements are accepted only in case of a damaged, defective, or incorrect product received, subject to verification.

48-Hour Claim Policy

Any damage, defect, or incorrect product must be reported to us within 48 hours of delivery. Requests received after 48 hours will not be eligible for return or replacement.

Unboxing Video is Mandatory

Please record a clear, continuous unboxing video from the moment you start opening the sealed parcel until the product is completely unpacked and inspected.

The video must clearly show:

  • The sealed outer packaging.
  • Shipping label and order details.
  • Complete opening of the parcel without cuts or pauses.
  • The product and any damage, defect, or incorrect item received.

Claims without a proper continuous unboxing video may not be accepted.

Important OTP Safety

Please do not share the delivery OTP with the delivery partner or anyone else until the parcel has been physically handed over to you. Share the OTP only after you have received the parcel.

Eligible for Return or Replacement

Only products received damaged, defective, or different from the product ordered are eligible, subject to verification.

Change of Mind

Returns or exchanges are not accepted for change of mind, personal preference, colour preference, or if the customer no longer wants the product after delivery.

Return Shipping Charges

For approved returns involving a damaged, defective, or incorrect product, BoldNxclusive will cover the return shipping charges. Please contact our support team for return instructions before sending the product back.

Product Condition

The product must remain unused and should be returned with its original packaging, tags, accessories, and other items received with the order.

How to Raise a Claim

Contact our customer support team within 48 hours of delivery with your order details, clear photographs, and the complete unboxing video. After verification, our team will guide you through the next steps.

Note: Approval of a return or replacement is subject to verification of the submitted evidence and order details.