Return & Replacement Policy
We carefully inspect and pack every order before dispatch. Returns or replacements are accepted only in case of a damaged, defective, or incorrect product received.
48-Hour Claim Policy
Any damage, defect, or incorrect product must be reported to us within 48 hours of delivery. Requests received after 48 hours will not be eligible for return or replacement.
Unboxing Video is Mandatory
Please record a clear, continuous unboxing video from the moment you receive and start opening the sealed parcel until the product is completely unpacked and inspected.
The video must clearly show:
- The sealed outer packaging
- Shipping label/order details
- Complete opening of the parcel without cuts or pauses
- The product and any damage, defect, or incorrect item received
Claims without a proper continuous unboxing video may not be accepted.
Important OTP Safety
Please do not share the delivery OTP with the delivery partner or anyone else until the parcel has been physically handed over to you. Share the OTP only after you have received the parcel.
Eligible for Return/Replacement
Only products received damaged, defective, or different from the product ordered are eligible, subject to verification.
Change of Mind
Returns or exchanges are not accepted for change of mind, personal preference, colour preference, or if the customer no longer wants the product after delivery.
Product Condition
The product must remain unused and should be returned with its original packaging, tags, accessories, and other items received with the order.
How to Raise a Claim
Contact our customer support team within 48 hours of delivery with your order details, clear photographs, and the complete unboxing video. After verification, our team will guide you through the next steps.
Note: Approval of a return or replacement is subject to verification of the submitted evidence and order details.